Shipping policy

***SHIPPING GUIDELINES***
*Delays may occur due to weather and holidays, shipping companies during this time do not always scan the packages in when we give them. Please email if it has been 5 days from the last time the package moved, not since the order shipped.
Orders typically are shipped within 2 business days, excluding  weekend & holidays.  New releases and sale items may take a day longer to ship due to demand.  On occasion there are delays from shipping companies and weather that are out of our control. Please feel free to email us anytime for a shipping update, we always do our best to fill orders within 24 hours. FURNITURE SHIPPING: Prices do NOT include shipping to any state. Depending on what we are charged & the method in which the furniture piece that is being shipped. Will depend o your final shipping invoice. The shipping invoice must be paid in full before the shipper can be scheduled. Shipping on furniture may take up to 4 months, this depend on weather its our shipper that picks up the pieces, loads and transports across the county. He picks up the extremely large hutches, buffets and other large heavy pieces that exceed freight carrier maximums. There are other freight shippers that many furniture pieces can be shipped through, these pieces may only take a couple weeks for a freight company to get them shipped to you.

INTERNATIONAL SHIPPING International shipping can take up to 4 to 5 weeks with a possible customs delays. Any import fees, taxes, duties are not charged by us and will have to be paid for by the customer. CANADA: DIY Products cannot be shipped to Canada. We are so sorry, but if your order includes any DIY Products, it will be cancelled and you will have to reorder without DIY Products in the order. We have to follow this rule from DIY Paint. AK & HI Additional rates may apply if we are unable to use the flat rate shipping boxes and if shipping costs exceed what was paid. An email will be sent before shipping if this occurs. Questions regarding shipping can be sent to myredbirddecor@gmail.com

***DAMAGES & MISSING PACKAGES***
Missing packages need to be reported within 24 hours of delivery. Past that time frame the customer can submit a missing mail request at USPS.com. Most of our products clean easily and will just require water and soap to clean off the items it leaked on. Damages must be reported to us within 24 hours of the packaging being marked as delivered from the tracking on the USPS or UPS website. If it is passed the 24 hours of the package being delivered you will have to submit the claim with the carrier and we will not be able to refund or replace any of the items. We will reship whatever is damaged if there are extra or we will send a refund if it is within 24 hours of it being delivered, but only as long as pictures are given to prove damage and you keep the box and product so the shipping company is able to pick it up so they can process the claim. Without the photos and package we cannot validate damage and cannot get a refund for your items being damaged. In those cases you will need to submit a claim to the shipping company to receive a refund. Email description of the damage, photos, and name or order number to myredbirddecor@gmail.com

***LOCAL PICK UPS***
Your order may still take up to 2 business days to be ready. You will receive an email and / or a text message when the order is available for pick up. Unclaimed local pick up orders will be returned to inventory after 15 days of no pick up and no contact. After that you may either get the same product or store credit, no refund will be given for unclaimed pick ups. myredbirddecor@gmail.com